Royal Ransomware claimed responsibility for the cyberattack on the telecommunications company Intrado.

According to Intrado, the company provides services to approximately 82% of Fortune 500 companies and sells up to $20 billion. minutes of telephone communication per year.

Intrado has not yet shared any information about the incident, but it is known that the attack began on December 1, and the initial ransom request was $ 60 million.

Consisting of experienced hackers and operating without operators, Royal also stole data from Intrado systems, threatening to publish it on their DLS if the victim did not pay a ransom.

The attackers claim to have obtained internal documents, passports and driver's licenses of employees from compromised Intrado devices.

To confirm their intentions, Royal shared a 52.8 MB archive with scans of passports, business documents and driver's licenses.

The date of the initial intrusion coincides with a failure affecting all Intrado services, including Unified communications services, including as a service (UCaaS), as indicated in the Intrado report on the incident of December 1, which caused problems with the intra-corporate network.

Sarah Lovenheim, a spokeswoman for the U.S. Department of Health and Human Services (HHS), said the next day that the Intrado network outage had been fixed, adding that HHS was continuing to investigate the root cause of the outage.

However, despite the fact that Intrado restored most of the affected services, a week ago the company was still working on a full restoration of health services.

As of December 21, the company still continued to face some problems.

At the same time, last year the company agreed with the US Federal Communications Commission to pay $ 1,750,000 to complete the investigation of problems with emergency calls.

Apparently, we will still have to negotiate to eliminate new problems.